Donside Heating Supplies Ltd.

Stoves & Fireplaces Aberdeen

We are Aberdeenshire's leading real fire experts and have over 30 years experience in supplying and installing wood burning and multi-fuel stoves.

About Donside

Set in rural Aberdeenshire in the small village of Alford, our friendly and knowledgable team are here to help with all your wood burning and multi-fuel stove needs.

Be inspired by our showroom and the many stoves we have on offer, and talk to one of our highly experienced staff who will give you a personalised overview of your stove and installation needs. Contemporary or traditional, inset or freestanding – we have stoves to suit any scenario.

We stock a wide range of stoves from some of the biggest names in the industry including highly-reputable manufacturers such as Jøtul, Scan, Clearview, Charnwood, Hwam and more. We are also the main dealer for Morsø in the North East, allowing us to offer a huge range of Morsø stoves.

Scan Stoves

Our Services

We offer a complete range of services, from initial survey through to product selection, installation and ongoing support.

Installation

We carry out a survey of the property to ensure it is suitable for a stove installation, give accurate quotations, deliver and install if suitable. Please note we only install products supplied by Donside Heating Supplies.

Spares & Repair

We carry a wide range of spares to suit all appliances supplied by DHS. Not all parts are carried on site however speak to sales staff for price and availability and they will be happy to help. In addition to this we also stock a limited supply of open fire grates, fronts and bricks (this is a very limited stock please talk to a member of staff for full details).

Fastglass Direct

Fastglass Direct is our replacement stove glass service. We use Robax ceramic glass and can cut almost any shape and size to suit almost any stove on the market today.

Learn more at Fastglass Direct.

Stove Door Repairs

We carry out stove door repairs i.e. re-sealing and re-glazing of numerous stoves. (Please note due to rapid increase in trade during the winter months this service is only be available from April to September).

Chimney Sweeps

We are happy to refer anyone looking for a chimney sweep service to the following people: Graham Forbes - 07968 650 682

Stove Installations

Provided below are a small sample of images from the many installations which we have performed over the years.

How-To-Guides

Learn more about performing basic repairs on your stove from our useful guides.

1. Preparation

Each stove is different so a different set of tools will be needed depending on the stove but most commonly you will need either a flat head or cross head screwdriver, an Allen key or a suitable sized spanner, You might find that the bolts that hold the clips in place may be quite tight so a good soaking in WD/40 is advised.

2. Remove glass and seal

Loosen of bolts/screws and remove clips holding the glass, carefully remove broken glass (Robax ceramic glass is currently not recycled in the U.K so dispose of glass in your general waste) remove the old seal and clean the recess where the seal was.

3. Apply new seal

The self-adhesive seal provided with the glass must be stuck to the face of the glass that will be sat in the door.

4. Fit new glass

Place the glass seal-side down in the door and gently tighten up the clips making sure not to over-tighten as this could cause the glass to break when the stove gets hot (the glass should have some movement in the door). Now sit back and enjoy!

1. Preparation

For this job you will require a wire brush, finishing tape, Heatbond glue and rope seal.

2. Remove existing seal

Remove old rope seal and gently scrape any seal stuck to the door and clean with wire brush.

3. Fit new seal

Place new rope seal in recess to get an accurate measurement of how much to use.

4. Apply finishing tape

Apply some finishing tape to the rope seal where you are going to make your cut to stop rope from fraying.

5. Glue the door

Apply the Heatbond glue all along the recess of the door.

5. Re-fit the door

Place door seal in recess of door gently pressing down to get a snug fit making sure there are no gaps where the two ends of rope meet. Now sit back and enjoy!

Contact Us

If you have any questions regarding anything stove related don't hesitate to get in touch either by email or phone and we will try our very best to help.

* Please note that by submitting this form you are consenting to the data within it being handled in line with our Privacy Policy.

Privacy Policy

Who we are

This is the website of Donside Heating Supplies. We are committed to respecting and protecting your privacy. This privacy policy details what information we collect about you when using this website and how we use this information.

Types of data we collect

We collect information provided by you in order to communicate with you and/or to provide a service requested by you or your organisation.

Personal details (such as your name, contact detail and email address) which you provide when submitting an enquiry via our website are recorded for a period of 1 year and are used only to contact you in relation to a request for services. We only collect details which are required in order to deliver a service or to provide you with details about a service which we can provide.

Why we process Personal Data (what is the 'purpose')

‘Process’ means we obtain, store, update and archive data.

This includes data received via our website, through user registrations or form submissions (such as enquiry or application forms) and this data is held for the purpose of being able to deliver a service or to respond to a request made through the site.

What is the Lawful Basis for processing Personal Data?

The lawful basis for processing this data is to fulfil our legal obligations, to carry out a requested service or necessary function or to allow us to respond to information requests.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

In line with GDPR regulations, our site takes an explicit consent approach meaning that we take steps to prevent cookies being set on your computer until you have explicitly consented to them. You can block cookies by clicking on the Decline button on our site’s cookie notification bar. This appears at the foot of each page and your consent can be revoked or changed at any time.

You can also activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

The cookies our site uses currently includes:

Analytics

Like many websites, this site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Google Analytics makes use of cookies but disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

Storage of your information

The security of your personal information is important to us and we endeavour to keep your personal details safe at all times. We use SSL to encrypt any personal information transmitted to us via email or through this website and employ best practise methods to keep this information safe.

Whilst we strive to keep this information safe please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

Use of your information

We collect information about you in order to communicate with you and provide a service requested by you or your organisation. We will only contact you if specifically requested to do so by you or your organisation.

We will only pass on your details to third parties if specifically requested to and usually in relation to the provision of a requested service.

Links to external sites

Our website may contain links to other websites run by other organisations. This privacy policy relates to this website only and we encourage you to read the privacy policy on any of the sites you visit. We cannot be held responsible for the practices and privacy policies of other sites even if you access them from our website.

Access to personal information

You may request to have access to the personal information we hold on you at any time and can do so by putting the request in writing to:

Donside Heating Supplies Ltd.
Donside Road
Alford
Aberdeenshire
AB33 8QD

We may issue a small charge for this. You may ask for us to amend or delete this information at any time by contacting us at the same address or alternatively email us.

Disclosure of information to third parties

We never sell your information on to third parties.

We will not share your information with third parties for marketing purposes.

We may pass on your details to a third party but ONLY when specifically requested by you.

Your rights

You have the right to:

  1. Be informed about the personal data we hold and why we use it
  2. Access a copy of your data that we hold by contacting us directly. We will acknowledge your request and supply a response within one month or sooner
  3. Check the information we hold about you is correct and to make corrections if not
  4. Have your data erased in certain circumstances
  5. Transfer your data to someone else if you tell us to do so and it is safe and legal to do so
  6. Tell us not to actively process or update your data in certain circumstances

What if you are not happy or wish to raise a concern about our data processing?

You can complain in the first instance by contacting us and we will do our best to resolve the matter. Alternatively, you can email us at v. If this fails, you can complain to the Information Commissioner at https://www.ico.org.uk/concerns, or by calling 0303 123 1113.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 28th April 2023.